Can not find the button to import new items

jaymjaym Member Posts: 3

We do not have the button to import new items. How can I get that?


  • VanessaDVanessaD Moderator, Lightspeed Staff Posts: 714 moderator

    Hey @jaym

    This could be because you already have an item import "awaiting validation" (or waiting for a correction due to an error having been reported in the existing file).

    Since you can only have 1 import file happening at one time, you'll need to either go locate the existing Import and cancel it so you can create a new one, or import your new spreadsheet to existing "awaiting validation" import.


    If you have any further questions Please do not hesitate to contact LightSpeed support or check out our Support Page.

    All the best!


    Lightspeed Retail Support

    866-932-1801 ext. 2 (Toll-Free)

    514-907-1801 ext. 2 (Montreal)

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