I'm looking for someone who can help me fix an issue I'm having with Facebook conversion tracking on lightspeed.
If you can help, or know someone who can, please get in touch.
Thank you for contacting us.
If you want to setup your Facebook pixel please check https://ecom-support.lightspeedhq.com/hc/en-us/articles/360001439673-Connecting-a-Facebook-pixel
Or contact our helpdesk, they can help you right away. See here how to reach us https://ecom-support.lightspeedhq.com/hc/en-us/articles/360000593913-Contact-us
It is installed, but there is a problem and it is not reporting correctly. (Showing very high conversions in Facebook.)
I have already contacted support and they can not provide any help.
I need someone familiar with Lightspeed who can trouble shoot and fix the issues.
If there is anyone you can recommend that would be great.
If I check in your account, I don't see the Facebook Pixel IDs
Also here your FB pixel isn't setup: