Offsite/festival payment processing

LanSuPDXLanSuPDX Posts: 10Member
in Payments
Hello-

We currently use Cayan Genius Handheld for card processing, which requires WiFi to work. We are looking at doing offsite festival sales where there will not be a WiFi connection available. Cayan does make a Genius Mini which is Bluetooth enabled, but it is not an accepted device by Lightspeed yet. Does any have any ideas or work arounds? I really hate having to use Square for these situations as I then have to manually reconcile all of the inventory sold, plus adding the various SKUs into Square.

Thank you 
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4 comments

  • AhmedRachediAhmedRachedi Posts: 26Member, Lightspeed Staff Lightspeed
    edited August 2018
    Hi @LanSuPDX,

    payments have to be processed through an internet connection so often enough when merchants need to process payments offsite they opt for a mobile hotspot (a cell phone sharing an LTE connection for instance).

    Because you use the handheld version of the Cayan Genius this is even easier for you because you can essentially connect to the Wi-Fi produced by your mobile hotspot (phone).

    This will change the IP address of your terminal so you might need to re-add it to your lightspeed POS. However, once this is done you should be able to process payments anywhere you can connect to your mobile network.

    If you need any further help with this don't hesitate to reply below.

    Ahmed Rachedi


    Ahmed Rachedi
    Frontline Support Specialist 

    866-932-1801 ext 2 (Toll-Free)
    514-907-1801 ext 2 (Montreal)

    700 St-Antoine Est, Suite 300, Montreal, QC, H2Y1A6

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  • LanSuPDXLanSuPDX Posts: 10Member
    Thanks Ahmed. A couple of questions: could I use a hotspot from the iPad that is also running the Lightspeed app? And if I have the Genius Handheld set up with a static IP is that a problem/do I need to switch back?

    Thanks
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  • AhmedRachediAhmedRachedi Posts: 26Member, Lightspeed Staff Lightspeed
    Hey @LanSuPDX ,

    So here's the test I performed and the results:

    I shared my tablet's wireless connection with my phone. I verified the IP address on my tablet (connected to LTE) and compared it to the phone's IP address (connected to the Tablet). The IP addresses were completely different which leads me to believe that what you suggest wouldn't work.

    Unfortunately, I was unable to test this with the handheld Cayan as I don't have one available so it's still worth a shot to try it out.

    That being said I think it would best if the tablet and the genius are connected to a separate hotspot so that they end up with the same IP prefix.



    Ahmed Rachedi
    Frontline Support Specialist 

    866-932-1801 ext 2 (Toll-Free)
    514-907-1801 ext 2 (Montreal)

    700 St-Antoine Est, Suite 300, Montreal, QC, H2Y1A6

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  • LanSuPDXLanSuPDX Posts: 10Member
    Update: You're correct, it doesn't work. I tried the entire setup and it looked as though the Cayan reader was connected on the Lightspeed side but I could not get a payment to go through. I spoke with Cayan and they said that the mobile hotspots are just not secure enough for it to work properly. I'll keep a lookout and hope that the Cayan mini will become an approved device. Thank you for your help.

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