Access Token - Client ID Error

gatewaychurch · January 31

I am having an issue with my access token request. It provides me an this error.

{"error":"invalid_client","error_description":"The client id supplied is invalid"}

Please assist.

Thanks,

Michael

Adrian Samuel · February 1

Hey @gatewaychurch, please explain in more detail how you got to the stage.

Walk me through the narrative that lead you to receiving this error and I might be able to help out more

gatewaychurch · February 12

I am attempting to request an authentication token. I have my url request setup with my client ID and scope. When I supply my credentials it provides me a code via the localhost page. From there I supply that token along with my clientID, client secret, the code provided my the URL, and the grant type as shown via the python example on the API docs. I run the POST request and that is the response that I receive.

Alex Lugo · February 12

Hello @gatewaychurch,

The temporary code expires after 30 seconds of being issued. You need to do the exchange before it gets expired.

gatewaychurch · February 12

@Alex Lugo I am running the POST call within the 30 second window.

gatewaychurch · February 20

@Alex Lugo and @Adrian Samuel, Can someone assist with this? Is there another method to get developer support, because this method has been pretty limited?

Adrian Samuel · February 20

@gatewaychurch, this is the only medium for this conversation.

Could you try again and see if anything has changed?

Have you checked that you did indeed copy the clientID correctly?

If you're still getting the same error, please PM me with your details

innitsol · March 18

Did you ever get a solution on this? I am having this same problem.

J_M_F_S · April 1

Was this issue ever resolved? If so, what were the steps of resolution?

-OR-

What was the underling issue?

Thanks.

Alex Lugo · April 1

Hi @innitsol,

Are you having the same issue while exchanging the temporary token for the Access Token? If yes, could you please PM me, the API call with the payload and the error message received?

Varoom · August 30

Hi, we are having the same problems, having just registered a new client, how can we troubleshoot this?

Cyril

Leah · August 30

Hi @Varoom can you PM me your client ID please, I'll take a look

inventorysource · September 10

@Leah we are also running into trouble authenticating even though we received our notice that the Client ID was authorized (retail store #149972). See below:

Can you please review?

Leah · September 11

@inventorysource While you may have received client approval by us, it doesn't mean that your client has been authorized on the merchant's retail account. That error in postman indicates that you have not completed the OAuth process on the merchant account. Instructions for doing this are found here: https://developers.lightspeedhq.com/retail/authentication/access-token/ If you are able to trade the temporary code (provided when the merchant authorization is completed) for an access token and refresh token, and you are still having troubles, PM me your client ID and I will verify that there is no authorization issue on our end.

andrewGlenn · September 26

Hi I'm having this issue as well. Except that our integration has been working for some time but as of 26th September 2019, 9:07pm EST we started getting:

{

"error": "invalid_client",

"error_description": "The client credentials are invalid"

}

Out of interest, where can we find the credentials for all of our API Clients?

Access Token - Client ID Error

14 comments