Create a new Workorder

matbar20 · March 2018

Is it possible to create a new workorder through the Lightspeed Retail API?

jamesratcliffe · March 2018

The API only gives read access to work orders for now. We'd like to add this in the future, but there's no specific timeline at the moment.

joshuapham · March 2018

@jamesratcliffe what about work order lines? I'd like to be able to add a WorkOrderLine (I believe this is the correct abstraction) to a work order using the API. Is there any way to do this, or any alternative that you'd recommend?

I was taking a look at the docs for Sale, and it doesn't look like there is a way to add a SaleLine to a Sale either?

jamesratcliffe · March 2018

No, you can't do anything to create or modify a work order.

You can add a SaleLine to a Sale with the Sale.SaleLine endpoint:
http://developers.lightspeedhq.com/retail/endpoints/Sale-SaleLine/

You can also update the Sale with the SaleLine(s) nested in the payload.

joshuapham · March 2018

@jamesratcliffe Interesting, thank you!

In the access scopes page there is a scope for employee:workbench that describes an ability to "View, create, update, and archive work orders." I found this misleading, but maybe this refers to something else?

jamesratcliffe · March 2018

Yes, that is a bit confusing, but the scope technically does grant write access. Right now that access is useless because there's no endpoint that lets you create, update or archive work orders, but when they're added, tokens with this scope will already be able to use those endpoints.

andy · May 2018

@jamesratcliffe What will it take to get this functionality added?

jamesratcliffe · May 2018

@andy We want to add this at some point, but Development has other priorities right now, and there's no specific plan for work orders.

If there are enough requests for a specific feature, the Product team may re-consider and re-prioritize to make room for that feature on the roadmap.

mVanier · February 1

@jamesratcliffe
Hi guys, any news on this feature? It almost been a year since the last update.

We too would need those end-points for one of our projects. Any estimate on when we could expect to see those coming out?

Adrian Samuel · February 1

@mVanier, none yet. Product managers are aware, there has been conversation on it, however any such updates would stand behind our major updates to our costing and inventory modules which we've publicly spoken about. Since workorders reserve inventory internally, all these things have to be factored into a logical development flow.

mVanier · February 4

Thank you for your answer @Adrian Samuel

To your knowledge, is there another way to import workorders in bulk (ex. csv file, xml, etc.)? Or is the only way to create workorders is through the user interface?

Alex Lugo · February 4

Hello @Mvanier,

It is not possible to import workorders. You will have to create them using the UI.

ps1985 · May 1

@Alex Lugo

Thanks for the information on work order creation via API. I see that Booxi is able to create WOs via their integration:

http://help.booxi.com/english/integration-setup/how-to-integrate-lightspeed-retail-with-booxi

Can you share more on how that is done?

Jewelsmith2 · November 19

I did the Booxi demo and the workorders are not created within booxi but actually through opening Lightspeed not through the API.

The 2 options then are creating a sale or a work order. The only advantage I see is that the client name is on a pick list and if you are creating a sale the noninventory item that is associated with the appointment is populated into the sale.

This still shows that the customer and noninventory item were added somehow through the API.

Can you point me to how one can open a lightspeed session with those parameters?

Create a new Workorder

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