Cannot cancel order via external payment method
Richard_CardGate
Member Posts: 4
Hello Support,
Is it true, that the only way to cancel an order is via the Lightspeed eCom admin?
I have built an external payment method for CardGate, and when my endpoint provides the status "paid" for the order, this works fine.
However, when I call the webhook_url for an order, and my endpoint provides the status "cancelled" or "expired" for that order, in the admin, the order remains with the status "waiting for payment".
Is that correct?
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4 comments
Hi @Richard_CardGate ,
Thank you for contacting us.
Could you send me a screenshot of this result?
As you can see in the screenshots, I simulate an iDEAL transaction that expires. I return to the shop which has the message that I have cancelled.
However, the Order ORD00124 remains indefinitely with status Waiting for payment, and is not cancelled.
@Richard_CardGate,
This is expected behaviour, the message shows that the payment has been cancelled and not the order itself. The customer now has the option to choose a different payment method and try again to complete the order.
Note that we have Payment Reminders which will remind the customer (by email) of their open (Awaiting Payment) order. This is to increase conversion.
If you want to cancel the order you would need to update the status to Canceled.
Hope this helps!
Thanks Joey, you have answered my question.