Popular Discussions
How do I as an employee user make the "Sales" screen default instead of "Home" (Beta)?
While the documentation (https://retail-support.lightspeedhq.com/hc/en-us/articles/115004912914-About-Retail-Desktop) explains what the "Home" screen is, I cannot seem to find the instructions for moving "Home" down somewhere near "Reports," where it belongs, at least for my purposes.
Can someone please tell me how to put "Sales" back as the first screen that loads for me?
Thanks!
Feature Request - "On Order" column in Item Search results
Adding an "On Order" column to Item Search results would be super helpful and a very easy way to see what a Retailer has on order in a given category, from a certain Supplier, or Vendor, etc.
There's already a column showing what QTY is on hand, and the On Order data is stored with the Item info, so just a simple added column would solve many problems and make Retailers' lives much easier.
Please!
Thanks for the consideration!
Vendor Cost defaulting to zero
On the new Vendor Cost field, under Vendor ID's, if you add a new item, the vendor cost keeps defaulting to zero, so if you add the item to a PO, the cost is zero. If you add it directly from the PO, the cost is correct the first time, but if you delete it and add it again, it's zero. You have to manually go into Vendor ID to change it.
While a useful enhancement, it's a real pain as I keep having to change the cost. It should default to the Default Cost, and not zero.
Loyalty Feature Request - see point balance in Customer Profile in LS directly
I would love it if the Loyalty manager functions of adding or removing points were right inside Lightspeed retail access. As well, it would be great to be able to have a tab under a customer profile to see their LS Loyalty points there instead of being required to open a sale, enter their name and pull up the sale to click the Loyalty button. If it could be integrated in the customer profile instead, that would be super easy!
On that same note, after we imported customer points and data from Perkville, it would be nice in that customer profile in LS to see "imported points" listed and a note to ask customer to opt in to the new system...
this would give a prompt to the sales staff interacting with customers to let them know they need to opt in really quickly before they can access their points in the new Loyalty system.
Thank you!
Shipping Costs in Purchase Orders
What is the purpose of the Shipping Cost field if it can not be reported upon? This has been an issue ever since we have been on Lightspeed. We really need to have a way to run a report on inbound freight / shipping .. OR have the shipping cost be added to the COG's. What is the purpose of the field if it can't be used for accounting purposes? Can this please be a priority feature as it would help all.
FEATURE REQUEST: Show all history for customer by default
Lightspeed defaults to only showing 1 year of customer history. In order to show more, you have to manually change the dates EVERY TIME. I would like to be able to see all of my customer's history when I click on their sales history - I would like the option to choose this as the default view.
Where has the Mac experience gone?
I originally signed up with lightspeed because of its alignment with the Mac experience. Great design with the user experience was first and foremost.
The search capabilities of lightspeed complimented the search capabilities of a Mac.
The design was clean and intuitive.
It looks as though the user experience has been forgotten in retail.
No one has thought about the hierarchy of the information that is provided on all of the work templates. Often the most important data is hidden at the bottom of the screen - while the top of the screen is full of messy confusing detail.
I find I’m spending all of my time scrolling up and down screens as I enter information. It is so clumsy to use and difficult to teach from a training perspective.
The workflow has been poorly thought out. Unlike on site where the design of an invoice and PO mirrored each other and Product and customer screen mirrored the supplier screen. and as you worked your way through each screen in a logical manner from the top down on each page and from left to right on each tab. It was brilliantly simplistic.
Can this please be addressed.? Your Mac users are very disappointed And this is the reason why most of us started with lightspeed.
Not Enough Employee Permission
Too many of the options in Employee Roles include too many things. For instance, if I want a manager to be able to add employees to her location or be able to edit clock-ins (say one of her employees forgot to clock in), I have to give her access to Employee Setup. Well, the problem with that is now she can edit her own permissions... so she can do whatever she wants. More than that, she can now edit MY permissions. This is obviously a problem.
A lot of the permissions are this way; all or nothing. Like reports, say I want an employee to see a certain report like check how they're doing on sales for the day. Well, that means I have to give them access to ALL reports. It's just too much.
On the topic of sales. If an employee is locked to a location, then there is no way to give that employee permission to view sales at any other locations. So, if they need to do a return, but the customer doesn't have their receipt, they have to call the other store in order to get the transaction number.
Lightspeed introduced a tool about a year ago called "Sales History," where an employee could look up specific sales from another location, but they recently bricked that tool by limiting visibility only to the store which they are locked.
A permission is needed to be able to see sales at other locations, but not be able to ring sales in that location. Because the only option now is to allow an employee access to all stores. Well, that's a nightmare because now we have employees accidentally clocking in at the wrong location or accidentally ringing sales in the wrong location.
Overall there just needs to be more thought about the permission options.
Re: Label design
Adding my request for the ability to print Manufacturer SKU on the the label without having to hire a programmer to fix it - come on Lightspeed you can't be offering Retail as a solution for Onsite if you don't have all your previous options available and then make US pay for programmers to fix your shortfalls!
On Order Report
Please provide a standard report under Inventory, that lists what is on order, please use regular sorting, ie brand and vendor. It is simple. LS does not have this report, which is a basic inventory report, not a add on.
