Popular Discussions
LET CUSTOMER ENTER THEIR OWN PHONE NUMBER ON CFD
The title is pretty self explanatory: LET CUSTOMER ENTER THEIR OWN PHONE NUMBER ON CFD
Does this post need more explanation???
I have 2 tablets, the one the sales person uses and the one where the customer confirms their order and adds tip.
on the Customer Facing Display I need the customer to enter their own phone number so that we can eliminate the need for a third party loyalty program and stick with Lightspeed's.
Sincerely,
A concerned customer.
Re: Label design
Onsite had nice looking labels as standard.
Retail has labels that don't even have a nice clear font.
I can manipulate the template, but then I can't use Zebra Print which then seems to be another huge pain in the butt.
Why not make the standard code options (The ones that show True/False ie: cents on price tag) as check boxes in the settings. Why are simple things like this left up to the customer to sort out?
I run a gun shop, not a software company. Thats why we are paying Lightspeed!
Re: Quantity in a Sale to include decimals
Totally agree. Same situation. Also like to be able to sell .5 of a product eg Half a packet of .....
Also, surprised this option doesn't already exist. First POS program ever used which doesn't utilise decimals in qty
Removal of sorting ability by price or inventory - Why is it gone?
We use this ALL the time. The fact that is has been removed is a major problem in my book. Lightspeed claims it's due to performance issues, but that can't be the case, it's been capable of doing this for years.
All of my vendors P.O go to their spam folder
As you may know, emails sent from the Email Tab on a Purchase Order are sent by and From a lightspeed based email address.
A reply-to is set to our company email.
Once in a while our vendor would find a purchase order in their spam folder, it wasn't a big deal.
Now, most of our vendors are finding our purchase order emails in their spam folder.
We must have another option...
I would suggest you set up a way for us to create DNS records for your mailing servers, that way you can send mail FROM our domain/email address and rely on our own domain reputation... Not your own which is shared and easily abused I'm sure.
As a paying customer with 5 locations on lightspeed I expect someone to reply to this who works at Lightspeed. This spam issue is hurting our business.
Does Lightspeed even look at this?
So I've noticed lots of problems but most have no answers or anything, except people agree there is a problem with a feature.
Reversing received inventory from a purchase order
In the case that you just entered a duplicate purchase order (due to the inability to search for reference numbers in the PO section) and you received duplicate inventory - please add a feature to reverse or delete that duplicate PO and reverse, or pull out, the duplicate inventory that was received by mistake. Doing a vendor refund is way too time consuming for large PO's.
Thank you.
Gift Card changes
You took a beautiful simple item and complicated it. I used to be able to print a list of outstanding gift cards complete with gift card number, customer name and amount remaining. Now, in order to have the same list I have to print out the active list and click on each customer number in order to see the name attached and hand write it on my list. Or to find a balance remaining on a gift card (keep in mind a customer may have more than one!) I have to search the customer, look through the sales to her, copy a gift card number, return to the gift card list and paste the gift card number in search and finally see the balance. Seriously? Who's make work project was this?
Also, not attaching a customer name to a gift card is ridiculous. What if that card is lost? How will you honor your customers card when they come in and say they lost it? Oh well? Too bad for you? I was told this was so they could be given as gifts. Yes, that what a gift card is. And they can be given as a gift even with a name attached. In fact, I generally attach the name of the recipient.
Push eCom Images Over To Retail
I know that when we add images to Retail that they auto-push to eCom, but I would like to also have the images added to eCom push back to Retail as well. If only the default image.
Re: Major Deficiencies as OnSite Customer migrating to Retail
@gregarican Your point is well taken re: MerchantOS acquisition. However, I think that the frustration which has been expressed most vocally over the past few months has resulted largely by those of us who were successfully running OnSite, and were sold on the idea of moving to LSR because it was "the cloud version" of the software we had built our businesses on.
It is disconcerting to hear that you've been on the platform for 8 years and not seen substantive updates. I would certainly think that given that length of time, the team which did such a great job with OnSite could work to improve the functionality of LSR and re-introduce many of the features we've come to rely on. They've done it once, which begs the question, why haven't they done it again.
I think it's fair to say those of us commenting do so not to unnecessarily bash the LSR team, but to express our frustrations with the hope that they will be addressed, improving the product, and keeping us using the platform. But to the point @TcNursery and @bluematchbox have made, continuing to use a software which hinders the success of our business is not sustainable, and if the software can't change, they must find something that helps them remain thriving and growing.
I for one sincerely hope that the promises being made by LSR support members are genuine, and that improvements are coming (sooner rather than later).
