Popular Discussions
Lightspeed Payments -- Pre-Paid Gift Cards Declining (i.e. Visa)
Hi all,
We just switched over to Lightspeed Payments from Cayan a little over a month ago.
Ever since switching though, we have been having issues accepting pre-paid gift cards (NOT Lightspeed gift cards), such as Visa.
Regardless of the active balance on the card, it would get declined every single time.
This is happening to both the card terminal and manual payment.
We have been in touch with Lightspeed's CS team for the past few weeks for this and they haven't been able to give me a viable solution.
Has anyone who's using Lightspeed Payments have had this issue?
Offline Payments
What is the protocol when Lightspeed payments goes down?
Would like to turn the negative inventory feature back OFF
Hi there,
I know other retailers have asked for this feature, but in our store it is just a complete annoyance. I would love to be able to turn it off. It is always something to do with a clerical error on our end--we miscount what we receive, sell something that is "not in stock," and then we have negative inventory. The problem is if we don't fix it right away our inventory will be wrong for that item going forward, and we end up with a bunch of "-1" inventory items that are just truly "0" inventory and the negative is meaningless. So we have to manually fix it or its just one more thing to deal with when we do inventory.
Again, would love to just be able to remove the feature. One of our accounts does not have it and it saves a lot of issues. We are merging accounts into the one with the negative inventory feature turned on and not looking forward to it.
Thanks for your time.
Mario
Group Matrix name and colour (color) in Analytics
I have a great report that shows total $ and units sold of a matrix and its inventory on hand $ and units. This is what our managers need and it is great ... now I need to take it further
How do you group a matrix by colour and by the matrix total sales? and another report including size?
Re: Create a Work Order from a Sale
@ummmimrob so it doesn't sound like the Work Order/Sale process is very refined. As in they are two completely different processes and don't work together at all :(
Create a Work Order from a Sale
Has anyone found a way to create a Work Order from a Retail Sale? We often sell items that need to be put on a work order after the sale is completed. An example would be a customer that purchases a bike along with a new seat, water bottle cage and new dropper post.
The sale is made, now the bike and items go to the shop to be put together. It would make sense that the items from the sale could be selected and placed on a Work Order all at the same time (the time of sale), without having to scan them again.
Is this doable or am I missing something?
Re: Emailing Statements to customers
@Magoos Don't hold your breath. In the 9 months we've been on this system, it seems like "make a suggestion on the lightspeed community page" is code for "this is where your idea goes to die"
It is incredibly frustrating, because BASIC, basic things like this should not be difficult for a company to implement, particularly when past products they have developed did it with ease.
Instead, workarounds, hacks, and "it's on our list of enhancement requests" is about all you can expect.
I would love for Lightspeed to prove me wrong.
Re: Clicking 'Checking out' with Work orders locks them for further use.
@gregarican I think we are agreeing on the same point?
We want editable internal notes on a work order after it is processed (aka locked) so the notes are compartmentalized with a customers file ?
Work Order Itemization
We need to be able to itemize more than one piece of equipment on work orders. A customer will commonly drop off a camera and lens and possibly more equipment at one time for service. Also having the serial numbers searchable would be advantageous (to emphasize comments I have seen in another post).
